Returns and refunds

Everything is printed to order, so we can't take back items that are simply the wrong size or no longer wanted. If something arrives wrong, we fix it.

What we replace or refund

• A misprinted item, or a print that is not the design you ordered.
• An item that arrives damaged or defective, including a broken mug or sipper.
• A parcel lost in transit.

How to report a problem

Email [email protected] within 10 days of delivery with:

• your order number (it starts with OBS),
• clear photos of the problem,
• for broken items, photos of the packaging with the shipping label visible.

We'll reply with a reprint or a full refund, whichever you prefer.

Sizes and colours

We don't exchange items for a different size or colour, because each piece is printed for you. Every product page lists its sizes, so please check before you order. If you're unsure, write to us first and we'll help you pick.

Cancelling an order

Write to us as soon as possible. If your order hasn't gone to print, we cancel it and refund you in full. Once it's printed, it can't be cancelled.

How refunds are paid

Refunds go back to the payment method you used. Your bank usually shows the money within 5 to 7 working days of the refund.